Bottress Roots provides two methods of payment: online payment and offline payment.

1. Online Payment:Paypal/Alipay

 At present,there are two methods of online payment:Paypal and Alipay,in the future,we can provide more methods.Please choose one of them, and click "online payment". If you choose Paypal, it will be linked to your paypal account to complete the payment.If you choose Alipay,a QR code will automatically generated in the system,please scan the QR code with your mobile phone to complete the payment.If you have any questions when you use Paypal or Alipay,please contact their customer service.

2. Offline Payment:Wire Transfer

    If you intend to pay by bank, please follow below operation steps provided.

    Step1: Make payment by your bank account to Buttress's bank account as follows:     

   Beneficiary：Buttress Roots (Beijing) Technology Co., Ltd.

                  Beneficiary’s Address: 

                  Room 319, 3rd Floor, Building 2, No.1 District, Anyuan Dongli, Chaoyang District, Beijing, China

                  Bank Name: China Merchants Bank H.O. ShenZhen

                  Bank’s Address: China Merchants Bank Tower NO.7088 Shennan Boulevard, Shenzhen, China

                  Bank Account No.：1109 4794 1210 301

                  Swift Code: CMBCCNBS

     Step2:After successful bank transfer,please upload the remittance detail,then click "Submit".Or upload the remittance  detail in "Personal Center - My Order - Payment Record", and fill in the actual payment amount.

3.Auditing the payment

    When Buttress Roots received the payment,we will confirm the receipt of payment, then the order will be reviewed and approved.

     Buttress Roots approves orders based on the receipt of the remitter and the information on the title of the invoice. If the they are inconsistent, the remitter will send the remittance voucher to the customer service email contact@brt-link.com, and note the order number and contact number , we will contact you ASAP.

Tips：

1. If you need to choose online payment to pay for an order, you need to go to the card-issuing bank to apply for the online payment function in advance. For details, you can contact the card-issuing bank for consultation.

2. You can verify whether online payment is successful following below methods:

    a.When you complete the online payment process, the system will show successful payment. If the system does not prompt successful payment  or prompt payment fail, you can check the balance of your bank card by telephone, ATM, over the counter or log in to online banking.

    b.If the payment fails due to the overdraft of the credit card, insufficient balance, unexpected disconnection, etc., please log in to "My Order", find the order that has not been successfully paid, and complete the payment again.

3. Online payment order timeout instructions

    Online payment order will keep 24 hours. Please complete the payment within 24 hours after the order is submitted, otherwise the system will automatically cancel the order. Online payment is processed upon successful payment. If the order status that you have paid for is not changed due to network failure, please contact us.

4.The main reasons for "payment declined":

    a. The bank card  has not yet opened the online payment function.

    b.Insufficient balance in your bank card.

    c.Exceeds the payment limit supported by the bank card.

    d.The ID number entered does not match.

    e.Bank card number or password entered does not match.

    f.The bank card held has been reported as lost, voided or expired.

    g.Network interruption, etc.